Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are all watches sold on ZEITAUKTION authentic?
Yes, every timepiece undergoes a rigorous multi-point inspection by our certified master watchmakers to guarantee 100% authenticity before being listed.
What kind of warranty do you offer on pre-owned watches?
We provide a 12-month warranty on the internal mechanism of every watch purchased, ensuring your investment is protected and functional.
How long does shipping take and is it insured?
We ship worldwide via fully insured express couriers. Domestic orders typically arrive within 1-3 business days, while international shipping takes 3-7 business days.
What is your return policy?
We offer a 14-day return policy. If you are not completely satisfied, you can return the watch in its original, unworn condition for a full refund.
Can I sell my watch or trade it in at ZEITAUKTION?
Absolutely. We offer competitive buy-out prices and trade-in options for luxury brands. Simply fill out our online valuation form to receive an initial quote.
Which payment methods do you accept?
We accept all major credit cards, PayPal, bank wire transfers, and various financing options depending on your location.